Return & Refund

TheSockWave is committed to providing you with the best quality socks and an excellent shopping experience. We understand that sometimes you may need to return a product, and we want to make the process as easy as possible for you. Our hassle-free return and refund policy is designed with our customers in mind, whether you are located in Australia or abroad. Please find the details below:

1. Return Period: Customers have 30 days from the date of delivery to return their socks for a refund or exchange. If 30 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

2. Return Conditions: To be eligible for a return, your socks must be unworn, unwashed, and in the same condition that you received them, with all original tags attached. Please also include the original receipt or proof of purchase.

3. Shipping Costs: Customers are responsible for the shipping costs of returning the socks. If you are shipping an item from outside of Australia, you may be subject to additional shipping fees or import taxes. We recommend using a trackable shipping service to ensure your returned item reaches us safely.

4. Refunds: Once your return is received and inspected, we will notify you via email. If your return is approved, we will process the refund within 5 business days. The refund will be applied to your original payment method, and it may take additional time for your bank to process the transaction.

5. Exchanges: If you would like to exchange your socks for a different size or color, please initiate a return and place a new order for the desired item. We will process a refund for the original item once we receive and inspect the returned socks.

6. Sale Items: Only regular-priced items may be returned and refunded. Unfortunately, sale items cannot be refunded. If you have any concerns about a sale item, please contact our customer support team before making your purchase.

7. International Returns: For customers outside of Australia, the same return policy applies. However, please note that additional shipping fees or import taxes may apply.

We always strive to provide the best customer service, and our return and refund policy is designed with your satisfaction in mind. If you have any questions or concerns, please do not hesitate to contact our customer support team at support@thesockwave.com.au. Our team is more than happy to assist you with any issues you may encounter.